Privacy policy

Last updated 20 September 2026

Cognocore Solutions LLP (“we”) operates CognoLines. This policy explains what personal data we collect, why, who we share it with, and the choices you have, in line with India's Digital Personal Data Protection Act, 2023.

What we collect

• Account details: your name, mobile number, email address, and a securely hashed password.
• Call data: the caller's phone number, the time and length of the call, a text transcript, and a structured summary of what the caller said (name, organisation, purpose, urgency). We do not record or store raw call audio.
• Payment records: the plan, amount, date and status of your payments. Card, UPI and bank details are handled by Cashfree Payments and never reach our servers.
• Usage and technical data: talk time and calls used, forwarding setup status, and basic logs needed to run and secure the service.

Why we use it

To provide the service (answering your missed calls and delivering messages), to verify your identity and secure your account, to process payments and refunds, to prevent abuse, to support you, and to meet legal obligations. We do not sell your personal data and do not use it for advertising.

Sensitive information on calls

The assistant tells callers not to share OTPs, PINs, passwords, Aadhaar details or complete card numbers, and if such details are spoken they are automatically detected and redacted before the transcript is saved.

Who we share it with

Only the service providers needed to run CognoLines, under agreements that limit their use of your data:

• Plivo — telephony (receiving and connecting calls)
• OpenAI — speech and language processing during calls
• Cashfree Payments — payment processing
• Amazon Web Services (Mumbai, India) — hosting and storage
• Google (Gmail) — sending login codes and service emails

We may also disclose data where the law or a valid legal request requires it.

Security

Phone numbers are stored encrypted, traffic between you and our service is encrypted in transit (HTTPS), each customer's data is kept separate from other customers', access to production systems is restricted, and administrative actions are logged. Our systems are hosted on Amazon Web Services in India. No system is perfectly secure; we take reasonable steps to protect your data and will notify you and the authorities of a breach as the law requires.

How long we keep it

We keep your account details, call transcripts and summaries only as long as needed to provide the service to you. You can ask us at any time to delete your call transcripts and summaries, or your whole account, by emailing support@cognocore.com; we act on verified requests promptly and within the time the law requires. Payment records are kept for as long as tax, accounting or legal rules require, even after an account is closed.

Your rights

You can ask to access, correct or erase your personal data, withdraw consent, or make a complaint. To do so, email support@cognocore.com. For complaints about how your data is handled, contact our grievance officer, Shivani, at grievance@cognocore.com. If you are not satisfied with our response, you may also approach the Data Protection Board of India.

Callers

People who call a customer's number and reach the assistant are told they are speaking to an AI, that the call is not recorded, and that a written message will be created. Their number and message are shared only with the customer they were trying to reach.

Changes

We may update this policy and will post the new version here with a new "last updated" date. See also our Terms & conditions and Contact us page.