Refunds & cancellations

Last updated 20 September 2026

This policy explains how cancellations and refunds work for CognoLines plans. All prices are in Indian Rupees (INR) and include all applicable taxes.

How plans work

Paid plans are prepaid packs: you make a single payment and receive a fixed amount of assistant talk time and calls, valid for the number of days shown on the plan (30 days for Personal, Plus and Professional). Plans do not renew automatically and we never charge you again unless you choose to buy another plan. The Trial plan is free and needs no payment.

Cancellation

Because plans do not auto-renew, there is nothing to cancel. You can stop using CognoLines at any time by turning off call forwarding on your phone, using the deactivation code shown on the Call forwarding page in your account. Unused talk time and calls expire at the end of the plan's validity period.

When we refund

You are eligible for a refund if, within 14 days of the payment:

• you were charged more than once for the same plan (duplicate payment);
• money left your account but your plan was not activated (we will either activate the plan or refund you);
• the service could not be delivered to you because of a fault on our side, and we were unable to fix it after you reported it;
• or you contact us within 14 days of paying and have used none, or almost none, of the plan.

When we don't refund

• after the 14-day window, or once a substantial part of the plan has been used;
• if your calls did not reach the assistant because call forwarding was switched off or misconfigured on your phone or carrier;
• for charges made by your mobile carrier for forwarding calls, which are set and billed by your carrier, not by us;
• for the free Trial plan, since no money is paid.

How to request a refund

Email support@cognocore.com from the address on your account, with the date and amount of the payment and the reason. We review each request and reply with a decision.

How refunds are paid

Approved refunds are for the full amount paid and are returned to the original payment method through our payment partner, Cashfree. Refunds normally reach you within 5 to 7 business days of approval; the exact time depends on your bank or payment provider.

See also our Terms & Conditions and Contact us page.